Google Us

In recent times, Google has become the ‘go to’ source for nearly all
types of information. People  hardly make a decision now without
consulting their trusty search companion, especially when making
purchases. Filled with all sorts of third party information, customers
are now able to study the company, brand, and product, at home before
purchasing. Not only are they learning about your company and product,
but they are forming opinions on what your brand really is.


Brand Perception
One of the most important aspects of a brand is perception. The 4 P's
of marketing (product, price, place, and promotion) are all designed
to ensure the market perceives your brand how you intended. However,
with the growth and influence of Google, those 4 P's are not the only
thing influencing the market's perception of your brand. What's also
worrisome is you don't have control over those other factors.


We live in an age where information is a commodity and freely
available. There are loads of information online about your company,
brand, and product. However the majority of it was not created by you.
News reports, blog articles, customer forums, and third party
companies are all talking about your brand and product. Even customer
remixes of your brand flagship (logo) are out there(see Pepsi post).
What appeals to the customer is transparency and unbiased information
and this content and information is influencing how your customer
perceives your brand. Which, in essence, is your true brand, not what
you say it is.


 This may be scary for some, as your company didn't create the
content, and thus can't manage it. It however does not mean you can't
influence it.


The solution?


Become your brand
A well designed marketing strategy and brand devised in the board room
is great. Proper  implementation and roll out is also needed. However,
in the new online world this is not enough. Companies must now become
their brand. Everything about the company needs to reflect the brand
and its values. From hiring practices, business practices, production
practices, and management, everything about the company and the brand
must be the same throughout. Some other steps that you can take to
ensure positive brand perception:

• Interact with people online who discuss your brand and become a member of that community

• Hire employees that are part of your target market. That way you can stay up to date with how your brand is being perceived

• Play an active role in ensuring that everything that reaches Google accurately portrays your brand

That way when people ask, who are you, you can  say 'Google us', and
not be worried about brand perception