Quality Products

It's important to remember that no amount of marketing can replace quality. So don't try to bamboozle your customers with flashy ads and ignore product development. They will eventually see past the hype and recognise the product for what it is.

Even swag can't save a bad product

Personal Development

I’ve been asked before why I got into marketing. While there are a number of reasons and some serendipity along the way. One reason that stands out, is how dynamic the field is. In addition to technology, I think marketing is one of the fastest developing and evolving disciplines out there. Marketing is basically connecting with your target and aligning your company to offer them value. That first point, connecting with your target/customers, is where things get exciting. With changes in beliefs, lifestyles, technology, how we interact with people, and society on a whole, connecting with that customer is like shooting a moving target.

This means we are constantly looking for new ways to connect to people(through lifestyle, technology, and the internet). With this in mind, we’ll never know everything in marketing. Because it evolves as society evolves. 

What does this mean? It means we as marketers can never stop learning. A foundation knowledge in marketing (STP, value, etc) is necessary, yes, but it’s not all you’d need. What the foundation does is help you understand the new rules and insights into marketing that are being created. But it cannot stand on its own. 

You need to constantly be studying, learning new practices, and improving yourself. Reading that new edition of HBR and reading that new book on social media. In fact, my advice is find a new marketing/business each month and read it. It’s a necessary investment in your profession.  

So for those now starting their journey into the marketing world, be it first degree, masters, or your first marketing job. Don’t think that the information you’re learning have gathered here would be enough to last you your time in the marketing. 

Using Marketing To Study

As a student understanding information and memorising it is very important. Many times we sit down studying yet don’t understand nor remember anything we just read. I thought there had to be a better way and decided to draw inspiration from my marketing backgroundn finding the answer in multiple encoding.

In the fields of consumer behaviour and IMC (integrated marketing communications) memory and recall is a big thing. It’s what makes one brand come to mind when you reach the store. So naturally, marketers have given the idea a lot of thought. One of the methods used is called multiple encoding. This is, sending a message to the customer using different mediums and different formats. For example, a marketer may produce an ad for television, radio, digital media, and print. All with the same message. That message then gets stored in the customer’s mind in multiple formats and in different contexts helping it stick. 

So I tried this approach to my studies and used different methods to remember content. My ‘media outlets’ were reading, summary writing, drawing, and presentations. 

1. First I read the content, without fighting to understand or remember it. But rather reading like I would a magazine or blog article.
2. Skimming through, I then summarised the information in my own words being as simple and concise as possible. Using paper without lines, I mapped out my summaries and how they related to each other. Almost like an infographic.
3. Thirdly, I went through the page drawing a small doodle for each chunk of information, capturing the essence of it(e.g. a Gorilla talk to a guy about cheese for guerilla marketing). 
4. Finally using the page I made a presentation to an imaginary group being as realistic as possible, speaking out loud, engaging the ‘audience’, and giving my opinion on topics. 

The results were astonishing. The information and ideas were almost engraved in my memory and recall was not a problem. In exams remembering content and context was a breeze. 

It may be tricky implementing this method for technical subjects like math. But the idea is to take more than one approach when memorising content. Because when we can relate to a topic in more than one way and context, we are more likely to remember it. It’s also important that marketers don’t forget these bits of theory when marketing our brands and try to communicate our messages in different formats. 

The Importance Of A Brand

RIM’s failure to develop the Blackberry brand played a role in the fall of the phone. 

The Blackberry phones have not been able to compete with the Android and Apple phones. With many analysts writing about the demise of RIM and it’s slow death. While there are technical issues that also affected the company and its phone. Few have focused on the issue of branding in the whole scenario, but as a marketer, I couldn’t resist. 

Blackberry’s Brand

Blackberry’s brand grew out of it’s functionality. Many business people began using the phones because of their capabilities. It’s ‘brand’ of the ‘businessman’s phone’ grew organically through lifestyle association. RIM however never focused on developing the brand but rather let it grow on it’s own. Being the only phone with it’s capabilities, it stood out. 

Enter Google and Apple

When the iphone and Android phones entered the market with the same smart phone capability, it created brand parity. Brand parity is when the customer perceives no major difference between competing products. How companies deal with this is by pushing and focusing on their brand. As customers would move beyond purchasing the product and begin purchasing the brand. So when Apple and Google brought their brands into the game, things began to look bad for Blackberry. Relegating them to a ‘metoo’ product. 

Another interesting benefit of brands is their ability to create loyal customers. Without Blackberry constantly working on their brand, their customer loyalty fell. With a large number of customers switching to Apple and Android. 

RIM took too long to address this issue and they are now paying for it. They have been effectively knocked out of the market and needed to make some tough strategic decisions. Looking at RIM’s new strategy (focusing on Enterprise business) I think they can succeed. I just hope they take their brand more seriously this time.